LONDON, UNITED KINGDOM - 11/17/2016 (PRESS RELEASE JET)
Payza, a global payment platform, has announced today the launch of a new direct messaging customer support feature with In-Account Support. The service will offer members improved customer assistance by being accessible directly within their accounts wherever they require additional guidance. The new support system will also provide an enhanced mobile support experience to complement the latest version of the Payza mobile app (including iOS), which will be rolling out before year end.
The pilot project for the direct messaging feature has been running since the start of October and is offered to Payza Business Account holders as well as all members in the US, UK, Canada, India and Bangladesh. Now members can submit a support inquiry in seconds without interrupting their session.
The feature comes as the first initiative in a series of enhancements to the Payza user experience. The new Payza Reference Center, home to Payza’s account setup guides, user manuals, and API and Advanced Integration guides, is also currently in development. These services, along with Payza video tutorials published to the company’s YouTube Channel represent a major shift in how Payza envisions providing self-serve and Payza-assisted support to its members.
This new highly secure method of communication will facilitate a prompt two-way conversation between Payza and its members. The feature will also be used to inform members of updates to their account by providing announcements and reminders. Payza will send periodic chat messages and pop-up "Notes" with information about new features, promotions, account updates, and other helpful tips. On rare occasions, Payza will use full-screen pop-up messages for important updates and announcements.
“We are excited to unveil these latest support tools to our Payza members. We believe our members deserve a practical way to engage with our support team. This new system is the ideal solution,” explains Firoz Patel, Payza’s global executive vice president. “The direct messaging feature will provide our members with the convenience they are looking for.”
If a member is unable to access their account for any reason, they can still contact Payza from the Customer Support Page.
To learn more, visit: https://blog.payza.com/payza-updates/announcements/customer-service-payza-account/
Payza is a leading online payments technology platform used by licensed entities around the world. Payza's highly secure platform provides businesses and consumers with convenient and flexible solutions for sending and receiving payments worldwide. The company offers access to payment services in both traditional and emerging markets, as well as a host of tools and services including: fraud screening, dispute resolution, currency exchange, global payouts and disbursement services. With millions of members, Payza offers its services around the world in 21 currencies, and is proud to provide its merchants around the globe with a complete solution for accepting payments and managing their businesses.
Payza is a registered trademark of UK-based MH Pillars Ltd.
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