Ensono automates key MSP operations with Entuity Network Analytics ensuring exceptional service delivery to their client base

  BOSTON, MA - 06/07/2018 (PRESS RELEASE JET)

Entuity today announced that Ensono, a leading hybrid IT services provider, has implemented Entuity Network Analytics to help automate its IT service management solution Ensono M.O.

Ensono has been on the forefront of providing innovative solutions to their global customers and, with the addition of Entuity, can quickly add new customers and services that meet stringent customer service level agreement metrics.In an effort to be predictive and eliminate manual/multiple management tools, Ensono finds Entuity Network Analytics to be an all in one solution that affords their IT team a transparent, effective way to support their customers.

Entuity Network Analytics will continue over time to reduce hours spent managing the network and its associated costs with this intuitive, automated solution. Sean O’Brien, Senior Manager – Enterprise Solutions for Monitoring at Ensono reveals, “We are starting to see cases where Entuity is routinely finding and managing things like Cisco Nexus^® FEC modules and opening tickets on problems.Now we can address these issues before it causes an outage - it is even better than a faster resolution.It is true automatic outage prevention.”

In addition to automation, Entuity’s breadth of analytics adds a layer of historical data that helps Ensono understand, evaluate and resolve the underlying reasons that are causing network or application issues. Leveraging Entuity’s solid multi-tenancy architecture simplifies the individual management of each customer. All this arms Ensono with a foundation for dependably introducing new services, creating custom dashboards, keeping expenses in check, and responding to customer needs more quickly.

“We are excited to see Ensono recognized as one of the premiere MSPs in the USA. Working closely with Ensono, Entuity has developed functionality that provides more value and reflects how their unique processes are automated and managed,” said Stephen Woodard, President and CEO of Entuity.“Partnerships such as these are invaluable adding enhancements to Entuity Network Analytics in support of MSP operations and their evolving business plans.”

When an MSP sets up any new customer or service, tremendous time and resources are required including network design and validation which can take weeks to months.Entuity enables MSPs to streamline enablement and take advantage of its analytics to build out networks and understand how each service is performing in hours.Enhancing the customer experience and providing unrivaled services are critical to an MSPs’ success and Ensono continues to be on the fast track using Entuity Network Analytics to remain competitive and technologically relevant.

For More Information

More information about Entuity Network Analytics can be found at entuity.com. 

About Ensono

For business leaders managing lots of complexity or disrupting the status quo, Ensono delivers complete Hybrid IT services and governance, from cloud to mainframe, tailored to each client’s journey. Whether you’re leveraging the power of the cloud or modernizing legacy technologies, you’ll be on track to operate for today and optimize for tomorrow. Named a Top 15 Sourcing Service Provider by ISG, some of the world’s most successful companies rely on us to help them be great at what they do. Ensono has over 1,000 associates across North America and Europe and is ranked in The Sunday Times 100 Best Companies to Work For. Our offices are headquartered in greater Chicago. Visit us at www.ensono.com.

About Entuity

Entuity provides digital analytics for IT organizations to facilitate outstanding end-user always-on services. Our highly automated, unified, enterprise-class solution puts deep network insight at your fingertips, frees IT staff to focus on strategic projects, and easily integrates with major frameworks and networking environments. Entuity’s support and services teams are frequently praised for their rapid response, networking expertise and involvement in special engagements. Founded in 1997 by two senior-level IT executives from the financial industry, Entuity is headquartered in London with US operations in Boston. For more information, visit entuity.com.

Entuity is a registered trademark of Entuity, Ltd.  All other marks and names mentioned herein are the property of their respective owners.