Customer Protection Plan Helps Granite & Quartz Installers Easily Increase Profit

Often on job sites with little time for business planning, independent manufacturers and installers of granite and quartz kitchen counters can now easily increase profit and enhance customer service.

A value-added program from Granite Gold Services® gives independent manufacturers and installers options from which to choose – with no cost, overhead, shelf space or inventory management. The main feature of the program is the Granite Gold Protection Plan®, where manufacturers and installers can earn up to 33% profit margin by selling the five-year plan to their customers.

Typically sold for $299 at retail, the five-year plan specifically covers new installations of granite and quartz countertops. The Granite Gold Protection Plan covers accidental damage such as chips, scratches, etches, stains, grout and joint expansion, and more. Granite Gold Services facilitates both claims and repairs. Installers can opt to fulfill repairs on referral from Granite Gold Services, further increasing their additional revenue.

“I grew up in my family’s fabrication and installation business, and I know all too well that installers’ main focus is being on the job site handling their customers’ needs,” said Lenny Sciarrino, president of Granite Gold Services. “There’s little time for business planning to come up with new ways to add revenue. Our programs easily solve that for them, plus we will help them enhance their customer service.”

The additional opportunities for installers include: 

• Free customer service support, augmenting installers’ current service or taking it over altogether 
• Free customer gift bag with 2-ounce samples of Granite Gold® brand stone-care products to leave behind after each new installation
• Free customer postcard to provide customers after new installation, offering up to 25% off Granite Gold® brand stone-care products with a 10% rebate to installers
• Buying and selling products as an independent distributor, earning up to 45% margin

Independent manufacturers and installers can quickly get started by visiting www.GraniteGoldServices.com/Programs, or by calling 1-800-475-STONE. The Granite Gold Protection Plan® is a partnership with Guardsman, the leading provider of furniture protection plans in the countries where it does business, with more than 11 million protection plans in force throughout the world. 

The protecting plan will include other types of stone surfaces and areas of the home in the future. Granite Gold Services® is a sister company of Granite Gold Inc., the manufacturer of Granite Gold brand stone-care products. Granite Gold is the brainchild of cousins Lenny Sciarrino and Lenny Pellegrino, whose grandfather moved to the United States in the 1950s, bringing with him an Italian heritage known for expertise in the stone industry that he passed on to generations. For more information, including product images, visit www.GraniteGold.com.