How Omni-Channel Communications are revolutionizing digital interactions with dealership clients

  FRANKLIN, TN - 03/28/2017 (PRESS RELEASE JET)

Most dealerships continue to sell the same old traditional way even in this age of Internet where their potential customers can find all the required information at the click of a button. At a time when car buyers are spending more of their time online researching vehicle features, specifications, and seasonal offers, most car dealers continue to reach out to them using the old methods. Those who have embraced Omni-Channel Communications understand how the new technology revolutionizes digital communications and interactions with their clients.

Enabling Digital Communications

Most personnel at dealerships think that having a website is what means enabling digital communications and interactions with their customers. Websites do open the gateway to digital communication, but they have been limited in terms of enabling open bi-directional communication. “We liken many of todays dealer websites to leaving the dealers physical dealership and inventory unattended. You wouldn't just hang a sign telling customers to see you when they had made their final selection! This is where iCarGuide comes into the picture,” an iPitCrew spokesperson said.

“iCarGuide is an Omni-Channel communication platform that can cover all aspects of communication activities across your online presence. Imagine your potential customers or leads being able to interact with your customer support or sales team through video conferencing using your website,” the company spokesperson said. “This can allow your potential buyers to instantly engage in bi-directional communication and get answers to all their queries at the same place,” he added.

iCarGuide is a proven Omni-Channel communications platform that has already been embraced by many dealerships and business development centers. It has given a new definition to how dealerships market and sell to their customers by revolutionizing digital communications.

“Omni-Channel Communications makes research easier for your customers. At the same time, the communication channels it opens will further help you in putting an end to their research cycle. You can furnish them with all the information they need almost in a way similar to providing ‘in-dealership’ experience,” does it provide "LiveChat"? Sure! But it also allows, video chat, texting, 2-way click to call, document sharing and collaboration, e-signature, and much more from a single login. the spokesperson added.

Real-Time Information Sharing

A car buying decision has a lot of emotional elements attached to it. iCarGuide enables open communication in many ways. It also provides channels like VoIP calling, chatting, texting, co-browsing, document collaboration, call recording/tracking, and much more across all types of devices.

“You can not only communicate with your potential customers, you can also share documents and co-browse to help with the research and information sharing,” he added. iCarGuide is PCI compliant and also supports e-signature, file sharing and screen sharing.

For more information about this revolutionary digital communications technology, it is recommended to contact the company representative directly.